Complete and automated management of all business processes
The client primarily deals with office supplies and services.
Their core business focuses on providing multifunction systems and IT consulting offering customized solutions according to client needs.
The company decided to implement a system for opening technical service requests through their fully integrated website with the database, to facilitate activities by optimizing time.
They chose to adopt Stratega, the perfect management software for businesses in the office solutions and Office Automation sector.
Specifically with the CRM Service Manager module, technical staff is supported in after-sales activities while administrative staff finds serial numbers (and their locations), calls, service reports and delivery notes ready for invoicing.
A single solution that allows using only the installed ERP system, successfully integrating the three main business activity areas: administration, commercial and technical support.
- Long processing times for customer requests.
- Growing complexity in daily activities.
- Staff resistance to migrating from the old management system in use.
- Difficulties in organizing and coordinating staff assigned to telephone recall.
- Lack of a document archiving tool.
- Streamlining of operational complexity and coordination between departments.
- Complete and automated management of all business processes.
- Efficient organization of technical and commercial support.
- Simple and effective planning of telemarketing operations using a single tool.
- New repository for managing and archiving company documents according to regulations.
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