Office Supplies Company
Complete and automated management of all business processes
Office Supplies
The client primarily deals with office supplies and services.
Their core business focuses on providing multifunction systems and IT consulting offering customized solutions according to client needs.
Effectively organize technical and commercial support, pre and post-sale
The company decided to implement a system for opening technical service requests through their fully integrated website with the database, to facilitate activities by optimizing time.
What we did for office supplies company
They chose to adopt Stratega, the perfect management software for businesses in the office solutions and Office Automation sector.
Specifically with the CRM Service Manager module, technical staff is supported in after-sales activities while administrative staff finds serial numbers (and their locations), calls, service reports and delivery notes ready for invoicing.
A unique solution to centralize all activities supporting the sales network
A single solution that allows using only the installed ERP system, successfully integrating the three main business activity areas: administration, commercial and technical support.
CRM Contact Manager
To precisely classify existing and potential customers and create commercial campaigns directly from the management system.
Integration with Esploro
Business Intelligence software with a powerful data analysis system, essential for strategic decisions.
Regulate the growing complexity of work coordination
Slowdowns and operational inefficiency
- Long processing times for customer requests.
- Growing complexity in daily activities.
- Staff resistance to migrating from the old management system in use.
- Difficulties in organizing and coordinating staff assigned to telephone recall.
- Lack of a document archiving tool.
Optimization of management times
- Streamlining of operational complexity and coordination between departments.
- Complete and automated management of all business processes.
- Efficient organization of technical and commercial support.
- Simple and effective planning of telemarketing operations using a single tool.
- New repository for managing and archiving company documents according to regulations.
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